Customer Care
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This is a tutor led, workshop style, half day event for groups of 4 to 12 delegates.
Delegates can be either from different organisations, private individuals or same company.

The event poses questions surrounding aspects of Customer Care and allows delegates time to discuss and form their own answers and conclusions with direction where helpful from the tutor.
The event contains discussion, information, real and hypothetical business examples and Customer Care models to highlight improvements possible in your own organisation.
The focus is primarily on western markets with emphasis on differences between USA, UK, France and Italy.

Since these are workshops, sessions frequently vary depending on the needs and experience of the delegates but a sample session might contain some or all of the following:

​1. Why is CC important? 
2. Customers, right or wrong? 
3. How do you provide excellence in customer service?
4. Standards of service
5. Changes that are free
6. Changes that cost
7. Saving money
8. Increased business
9. World models
10. Future trends
11. Conclusions